• Gone are the days when the interactions happened only via phone calls to the contact centers. Today's customers, being equipped with state-of-the-art digital devices and always connected, leverage multiple channels such as chat, email, video and social media, and anticipate seamless experience. Perceiving the necessity, the contact centers of the modern era are evolving into more efficient customer engagement centers. As the days of the single channel contact centers are long gone and the proliferation of digital technologies change the way customers' interact, the contemporary interactive customer engagement centers can aid businesses to communicate better with customers and address queries quickly. However, along with the quick resolution of customer issues, they need to lower operational costs, ameliorate customer relationship and enhance performance. To attain a remarkable transition, many contact centers nowadays rely on technological innovations such as cloud, mobility, social, big data analytics and more. For instance, cloud-based contact centers can render myriad of benefits to both customers and businesses alike, including enhanced security, reduced cost, greater scalability and most significantly, superior customer experience. Currently, businesses need proficient partners to accomplish best of breed contact center solutions to make customer interactions friendlier, cheaper and easier. For enabling enterprises to stay abreast with latest technologies and become efficient, many skilled players have already entered into the contact center enclave with effective solutions. Identifying a right partner is an arduous task to many businesses. Hence, we at CIOReview have come up with “20 Most Promising Contact Center Solution Providers 2017”. A distinguished panel comprising of CEOs, CIOs, industry analysts and CIOReview editorial team have scrutinized various companies before finalizing these technology vendors, who optimize groundbreaking technologies to cater cost-effective solutions and reinforce organizations in delivering outstanding customer service.