AGAMI TECH: Eliminating Business Woes with Innovative Customer Engagement Platform
The contact center solutions market shows great promise with a projected growth of 40 billion dollars by the year 2024 as per several researches conducted. It empowers businesses to seamlessly communicate and collaborate via a myriad of channels inclusive of social media platforms, voice, web and video. This trend is more driven with Cloud based contact Center platforms that are proving to be game changers. Moreover, it boosts productivity whilst assisting businesses in automating their inbound and outbound processes. While this sector clearly forecasts great potential and advantages, in India, most are legacy Contact Centers as this technology has been around for more than two decades and has already undergone a host of upgrade cycles. These Legacy systems will prevent BPOs and Captive Contact Centers from utilizing the digital technology they need to grow."All Our Products Support An Intelligent API Suite To Integrate With The Existing Infrastructure/ Technology Or Backend Databases, Helping Agents Get A Unified View Of Every Customer"
Agami Tech comes to the fore with its extensive expertise in this domain and a comprehensive suite of revolutionary Customer Engagement platform over the cloud, premise or hybrid model. Continually innovating, the team of professionals at Agami Tech have invested their time and resources in designing and developing its portfolio of key products that are UCBOX which is its novel flagship product, ChatinBox, Aniceya, OpenPBX and Help in Box which can be integrated or offered as an independent solution based on each business requirement. “All our products support an intelligent API suite to integrate with the existing infrastructure/ technology or backend databases, helping agents get a unified view of every customer,” adds Vipin Jethi, CEO, Agami Tech.
UCBOX has been engineered by a technically adept team of experts using WebRTC standards and enables businesses to easily adapt to their complex Multi Channel process needs and manage customer interactions onto a single platform. Ensuring a timely and insightful decision making, the
product offers a holistic overview with intelligent realtime monitoring tools for the supervisors, performance dashboard for agents and a detailed realtime analytical dashboard for the contact center senior management. The user customizable product available on cloud and on premise has been embedded with an IVR module for optimized customer interactions at an economical cost. Known for its proven track record, the company boasts of 300+ deploymentsof the solution for several organizations across 15 countries. One such organization, an Indian banking and financial services company, approached Agami as it encountered several bottlenecks with its unorganized and conventional Customer Management System. Mapping out its requirements, UCBox.io was integrated with the organizations Lead management system(LMS)and Oracle databases helping run the business with minimum downtime and other key functionalities.
In alignment with chatbots powered by AI that assure customers are thoroughly engaged, the feature rich ChatinBOX is an AI powered Conversational ChatBot platform that offers quick integration/deployment, customizable interfaces, realtime analytics & reporting, dynamic API based database & payment gateway integrations, cutting edge data encryption making it more secure, embedded video player and multilingual support, to name a few. Aniceya performs as Voice Recording and Call Auditing tool used majorly by banks and stock brokers to record trade calls while OpenPBX is Enterprise Communication solution and HelpinBox acts as a customer support suite and Ticketing CRM.
Incepted in 2014, the company prides itself on its largeclient base across seven countries. Endeavouring to continually assure satisfied customers, the team is currently working on enriching its already innovative offerings by adding solutions around advancing technologies such as Speech Analytics, AI, WFM, RPA, Video, and Gamification in the near future.
Known For Its Proven Track Record,The Company Boasts Of 300+ Deployments Of Its Solution For Several Organizations Across 15 Countries
In alignment with chatbots powered by AI that assure customers are thoroughly engaged, the feature rich ChatinBOX is an AI powered Conversational ChatBot platform that offers quick integration/deployment, customizable interfaces, realtime analytics & reporting, dynamic API based database & payment gateway integrations, cutting edge data encryption making it more secure, embedded video player and multilingual support, to name a few. Aniceya performs as Voice Recording and Call Auditing tool used majorly by banks and stock brokers to record trade calls while OpenPBX is Enterprise Communication solution and HelpinBox acts as a customer support suite and Ticketing CRM.
Incepted in 2014, the company prides itself on its largeclient base across seven countries. Endeavouring to continually assure satisfied customers, the team is currently working on enriching its already innovative offerings by adding solutions around advancing technologies such as Speech Analytics, AI, WFM, RPA, Video, and Gamification in the near future.
