XTREME ICT PVT LTD: One Stop Shop for Contact Center Solutions
Srinivas Jasthi, CEO
Call delivery methods in contact centers have increased with the surge in competition. Companies are looking at providing their customers with ease across all channels of communication. Success of a business relies how efficiently it manages various combinations of channels to facilitate customer interaction. Xtreme ICT is uniquely positioned to provide an optimal accessibility contact center solution. The Company offers one shop services for Telecom, AVSI and securities products. Talking about the company’s offerings, CEO Srinivas Jasthi says, “Xtreme ICT fits into 360 Degrees area of contact center technology landscape. We offer a wide range of products and solutions which fulfill the customers’ requirements, acting as acost-effective contact center application. We aim to help our clients differentiate their business from their competitors. ”The company provides their customers with the flexibility to opt channels of communication of their preference.
The Voice solutions offered by Xtreme ICT are virtualized and cloud-enabled. The company aims to provide collaborative communication services across all available platforms and users at different time zones. The communication channels are specifically designed for the IT needs. The services are tested for reliability and consistency in performance.“We offer end-to-end solutions for businesses that want to differentiate their services in the competition. We help businesses with better customer segmentation and enable them to increase the value of each customer relationship. This can translate into more satisfied customers and a more profitable business,”adds Jasthi commenting about the cost-effectiveness and customer satisfaction needs offered by Xtreme ICT.
The company works in partnership with global leaders in contact
services for managing and integrating seamless business communication needs. It offers 24*7enhanced remote technical support. The company also provides major software upgrade license and enhanced remote connection.
Xtreme ICT offers cutting-edge solutions for managing operations and performance with support of their experienced application consultants. Streamlining contact centers operations increase agent productivity and maximize business efficiency. Jasthi says, “We at Xtreme ICT do enhanced study of the contact center operations environment with vital logical tool like W.F.O. We help the customer to streamline the operations and increase the productivity of agents. ”With Avaya contact center specialists, the company provides deep assessment of the current environment. It helps with identifying steps to meet operational objectives and build business case for new capabilities using key performance indicators. Avaya experts help define metrics, bench marking methods,call routing designs, and call reports.
Xtreme ICT has a proficient team of engineers to manage and deliver prompt services. The company has in-house repair center and offers on site managed services. In addition to offering remote diagnostics within guaranteed response times, it also avails businesses of software patches and firmware updates. The company has a strong presence in India with multiple offices across the country.
Xtreme ICT fits into 360 Degrees area of contact center technology landscape. We offer a wide range of products and solutions which fulfill the customers’ requirements,acting as a cost-effective contact center application
Xtreme ICT offers cutting-edge solutions for managing operations and performance with support of their experienced application consultants. Streamlining contact centers operations increase agent productivity and maximize business efficiency. Jasthi says, “We at Xtreme ICT do enhanced study of the contact center operations environment with vital logical tool like W.F.O. We help the customer to streamline the operations and increase the productivity of agents. ”With Avaya contact center specialists, the company provides deep assessment of the current environment. It helps with identifying steps to meet operational objectives and build business case for new capabilities using key performance indicators. Avaya experts help define metrics, bench marking methods,call routing designs, and call reports.
Xtreme ICT has a proficient team of engineers to manage and deliver prompt services. The company has in-house repair center and offers on site managed services. In addition to offering remote diagnostics within guaranteed response times, it also avails businesses of software patches and firmware updates. The company has a strong presence in India with multiple offices across the country.
