Synway Information Engineering - Helping Businesses Leverage VoIP Technology
A leading market research forecasts the cloud-based contact center market to grow to USD 15.67 Billion by 2021. This can be attributed to the rising demand of easily deployable and flexible cloud solutions. Cloud computing and big data have become the driving force to explore information value. Integrating call centers with Big Data and Cloud Computing delivers business value for enterprises along with improving efficiency and lowering operational cost. Leveraging 20 years of experience in the telecommunications industry, Synway Information Engineering offers solutions based on its field-proven VoIP technology. The company has partnered with applications and solution providers worldwide to deliver turnkey solutions for enterprises and telecom carriers. Synway has developed products like VoIP gateway, SBC, hyper-integration communications platforms, a wireless gateway for the telecommunications industry that help in reducing operational costs and improving efficiency. Alok Kumar, Business Manager – Asia Pacific elaborates, “Our products can be used as an open platform to integrate data, voice, video, soft switching, and other applications into a single hardware system, bringing high efficiency and unparalleled ease-of-use advantages to developers.” As a part of Make-in-India campaign the company aims to manufacture more and more products in India. The campaign has invited potential partners and investors around the world, encouraging them to manufacture their products within the country. Living up to this call of the Prime Minister, Synway has initiated the manufacturing of its state of the art products in India with its base in Delhi. Providing solutions to the telecommunications industry for the past 20 years based on VoIP technology, Synway’s product range includes Wireless gateways, multimedia switch SPBX, call recording/TDM/IP boards and a diverse suite of Telecom hardware and IP communications solutions.
The company offers products like SMS1000, SMG3064, etc for the telecommunications industry. SMG3064 provides interworking between IP and TDM domains, and automates failover from IP to TDM for outbound routing. SMG1000 analog gateway enables call center and multi-branch enterprises to process powerful, versatile and efficient VoIP solutions with unparalleled cost advantages.
Based on long-standing business network, along with third-party compliant software platforms from some mainstream vendors, Synway has served over 5,000 customers, including contact centers, financial institutes, public security, government agencies, service providers, hospitality and operators. Synway has a 4 layered Distribution Channel and a Product/Customer complaint Cell that provides a smooth inflow of the products into the market and resolves technical issues on site.
The company’s services are customizable to cater to a varied base of users. There is a dedicated research team that works in close coordination with the Marketing and Sales team to know the requirement of the customer and customizes products accordingly. Alok concludes by explaining about their long-term goals: the company will partner with vendors of cloud-based unified communications, provide enterprises and Service Providers with a complete range of cloud-based applications, including Video and Audio Conferencing, Contact Center, IP-PBX, Unified Messaging, Social Media Services and more. In the coming years, Synway plans to concentrate on including cloud and UC applications under its wings. The company is going to work with the Different Government lobbies like Defense, Railway, PSUs and other Government agencies, initiating a step further towards Digital India by the last quarter of 2017 under the banner of Make-in-India.
Synway Information Engineering offers solutions based on its field-proven VoIP technology
Based on long-standing business network, along with third-party compliant software platforms from some mainstream vendors, Synway has served over 5,000 customers, including contact centers, financial institutes, public security, government agencies, service providers, hospitality and operators. Synway has a 4 layered Distribution Channel and a Product/Customer complaint Cell that provides a smooth inflow of the products into the market and resolves technical issues on site.
The company’s services are customizable to cater to a varied base of users. There is a dedicated research team that works in close coordination with the Marketing and Sales team to know the requirement of the customer and customizes products accordingly. Alok concludes by explaining about their long-term goals: the company will partner with vendors of cloud-based unified communications, provide enterprises and Service Providers with a complete range of cloud-based applications, including Video and Audio Conferencing, Contact Center, IP-PBX, Unified Messaging, Social Media Services and more. In the coming years, Synway plans to concentrate on including cloud and UC applications under its wings. The company is going to work with the Different Government lobbies like Defense, Railway, PSUs and other Government agencies, initiating a step further towards Digital India by the last quarter of 2017 under the banner of Make-in-India.
