Neron Informatics: Revamping the Telecommunications Market
Despite a number of researches revealing encouraging growth trends in the contact center applications landscape, customer service operations appear to be in an inferior state for quite some time now. Consumers as well have expressed their dissatisfaction with customer services providers. Some of the major areas which require due emphasis are the time required to resolve issues and the provision of omnichannel services for the widely used channels amongst others. Neron Informatics, a key player in the Unified Communication industry, focuses on the development and implementation of innovative products for the telecommunication market. The firm caters to the entire spectrum of SIP and Unified Communication market and has now directed all its efforts to improvise on the existing features that are currently available in the unified communication industry, a necessary step of action for the transformation of this market segment. Neron has rolled out two major products- ONYX CXM, a state of the art IPPBX solution and AAIKYA, an automated telephony system.
The product ONYX CXM is Neron’s response to the gap in the IPPBX segment for a new technology. Proving further insight, Mr. Dev Kumar, Chief Technical Officer, Neron Informatics, elucidates, “The IPPBX segment currently operates on two major technologies - Time-Division Multiplexing (TDM) and Embedded Technology. The segment had been craving for a new technology or upgradation on the existing technologies, in order to keep the segment up and running. That was until Neron Informatics stepped into the picture. ONYX CXM places itself as the only player in the segment that operates on ‘Appliance based solution’ or Box Solution, with advanced features and superior technol-ogy.”
Completely based on customisations, Mr. Dev Kumar tells us that ONYX CXM features abilities to integrate 3rd party API with email and SMS facilities. The solution also boasts of the ability to provision multiple campaigns, bridge multiple conferences, based on the interface provided by the customers.
The product AAIKYA has been developed with the idea to automate HR and Accounts Payment/AMC follow up procedure with the help of telecom. It bridges the gap for a product that significantly minimises manual intervention and maximises customer interaction through Robocall (voice broadcast) and Text-to-Speech. A key factor that makes the product highly desirable is quality performance which is delivered in a pocket-friendly budget. Architected to be highly flexible in terms of its functionality with 3rd party application, AAIKYA is fully compliant with SIP protocol and can be used with any IP-PBX, Contact Centre Solution or Unified Communications.
A key factor that strengthens Neron Informatics is its indigenous Research & Development team that works in close alignment with the market feedbacks on existing products and customer requirements. As a result of this very research and customization, Neron offers cutting-edge solutions such as ONYX CXM and AAIKYA. Strongly driven by the vision to meet the unique requirements of the clients, the firm envisions continuing working in close coordination with this vision and delivering quality solutions that will transform the telecommunications market.
Contributing to the "Make In India" initiative, Neron Informatics is involved extensively in indigenous research and development to continue making major breakthroughs in SIP and Unified Communications segment
The product AAIKYA has been developed with the idea to automate HR and Accounts Payment/AMC follow up procedure with the help of telecom. It bridges the gap for a product that significantly minimises manual intervention and maximises customer interaction through Robocall (voice broadcast) and Text-to-Speech. A key factor that makes the product highly desirable is quality performance which is delivered in a pocket-friendly budget. Architected to be highly flexible in terms of its functionality with 3rd party application, AAIKYA is fully compliant with SIP protocol and can be used with any IP-PBX, Contact Centre Solution or Unified Communications.
A key factor that strengthens Neron Informatics is its indigenous Research & Development team that works in close alignment with the market feedbacks on existing products and customer requirements. As a result of this very research and customization, Neron offers cutting-edge solutions such as ONYX CXM and AAIKYA. Strongly driven by the vision to meet the unique requirements of the clients, the firm envisions continuing working in close coordination with this vision and delivering quality solutions that will transform the telecommunications market.
