Indian TTS - Optimizing Local Language Expression through a Scalable Text-to-Speech Platform
The Indian contact center applications market which was estimated at USD 68.4 million in 2015 is forecasted to reach USD 91.1 million by 2022, growing at a CAGR of 4.2 percent. This progress can be attributed primarily to the ongoing digital revolution, which has significantly transformed the communication processes in today’s business environment. The emergence of new trends such as Omnichannel customer experiences, Cloud Contact Centers, Virtual Agents and Self-Service tools have drastically altered the contact center industry and signaled in a new era of innovation. As a direct result, the demand for contact center technology is now at its peak and solution providers have been presented with the challenge of bringing highly differentiated services, in order to stay relevant in an increasingly competitive business landscape. Taking on this challenge, Ahmedabad headquartered Indian TTS endeavors to bring contact center technologies that combine an innovative and technological approach to help businesses reach a higher degree of growth and sustainability.Established in 2015, Indian TTS is the brainchild of two skilled IT professionals – Mausam Patel and Malik Patel, who embarked on the journey of entrepreneurship with an aspiration to build a scalable Text-to-Speech Engine platform, for the Indian Contact Center industry. In addition to its Text-to-Speech engine and IVR-API services, the company also serves as a partner to network providers, equipping them with effective business support systems to address various unified communications issues. “We established this company with an objective to create an Indian language support, considering that Indian accents are heavily localized and pose a big challenge. After four years of extensive research on this platform, we are now India's first technology provider in the Text-to- Speech domain,” explains Mausam Patel, Co-Founder and Director, Indian TTS.
Recognizing the need for a Text-to-speech system for regional Indian languages, Indian TTS built its own TTS engine in order to make local languages more easily accessible and available for a wide range of possibilities. With a strong emphasis on creating rhythm and prosody of speech that imitates the natural language enunciation, this platform orchestrates local language expression across all major regions and devices. Furthermore, the platform also incorporates features for a higher quality of sound, Indian names conversion, advanced speech synthesis, easy integration and more localize text-voice conversion. With the TTS APIs integrated into the interactive voice response (IVR) software of firms, this platform enables accessibility to various types of communication broadcasting modes and devices.
Since its inception, Indian TTS’s text to speech products have been widely adopted across different verticals and have helped organizations improve their customer engagements. The company has also received multiple awards and widespread appreciation for its invention, with the TTS platform being touted as one of the top ten innovations of the Digital India Challenge. The company hopes to leverage this expertise to expand its vendor network and create more IVR- based innovations in the coming years. Having carried out substantial work in AI and Machine Learning, Indian TTS also hopes to disrupt IVR through Natural Language Processing (NLP) and machine learning in the upcoming future.
Indian TTS’s text to speech products have been widely adopted across different verticals and have helped organizations improve their customer engagements
Since its inception, Indian TTS’s text to speech products have been widely adopted across different verticals and have helped organizations improve their customer engagements. The company has also received multiple awards and widespread appreciation for its invention, with the TTS platform being touted as one of the top ten innovations of the Digital India Challenge. The company hopes to leverage this expertise to expand its vendor network and create more IVR- based innovations in the coming years. Having carried out substantial work in AI and Machine Learning, Indian TTS also hopes to disrupt IVR through Natural Language Processing (NLP) and machine learning in the upcoming future.
