BitVoice Solutions - Redefining the Contact Center Market with Novel Voice-based Technologies
Recent researches conducted predict the Global Contact Center Market to reach an approximate of $24 billion by the end of five years. The Contact Center Market is in a transition phase rapidly converting the prediction into reality with an escalation in consumer demands thereby witnessing an evolution in the channels used to communicate those requirements. Legacy infrastructure is being refashioned with robust technology, transforming the way businesses connect with customers. However while upgrading business and their strategy often what is overlooked is the delivery of satisfied customer experience. This could lead to potential loss of time and wasted resources. Equipped with proprietary tailor-made software focused on catering to client-centric requirements at a fraction of the price is Kerela headquartered BitVoice Solutions.
With the core team of three founding members having a combined industry specific experience of close to 40 years, the company is one of the market leaders facilitating businesses across a broad range of industry verticals with varied voice-based technologies. Ensuring satisfied customers, Call Centre solutions, Audio Conference solutions, IP PBX, Voice Broadcast solutions, Voice Loggers and Custom Voice solutions belong to their inventory of products offered by BitVoice Solutions. Lijo Joy, Managing Director, BitVoice Solutions adds, “We are best known for delivering solutions that can challenge the efficiency and productivity of any existing solution, and the affordable economics acquainted with migration to a more personalized and proactive CX solution.”
The company offers inbound and outbound call center solutions that assist enterprises to manage, receive, generate and transmit calls of sheer volume to deliver improved customer interactions. This feature-rich platform is equipped with outbound agent-controlled, broadcast and predictive dialing, availability of predictive dialer option, recycling of certain status calls at a specified interval without resetting a list. Calling clients in succession from a given database via a web-client interface, IVR call routing, queue prioritization per campaign and inbound group, facility to auto dial campaigns starting with a simple IVR then moving on direct to agent interactions are among a host of other key features offered under their umbrella of services.
Continually endeavoring to stay abreast trending technologies and setting new benchmarks to propel their innovative services and offerings forward, BitVoice Solutions envisages replacing every existing hardware-based PBX platforms with a more user-friendly Bitvoice Communication Solutions. The company has set its sight on achieving newer milestones and new operations across India and abroad.
In conjunction with this, Blended Call Center is the comprehensive solution designed for businesses to increase efficiency by combining automatic call distribution for incoming calls with predictive dialing for outbound calls. The novel solution aids customers in managing agents, route and transfer incoming calls, control call volumes and call flow, and see real-time statistics thereby broadening the revenue stream while promising flexibility, productivity and assured customer satisfaction.
BitVoice Solutions offers inbound and outbound call center solutions helping enterprises to manage, receive, generate and transmit calls
Continually endeavoring to stay abreast trending technologies and setting new benchmarks to propel their innovative services and offerings forward, BitVoice Solutions envisages replacing every existing hardware-based PBX platforms with a more user-friendly Bitvoice Communication Solutions. The company has set its sight on achieving newer milestones and new operations across India and abroad.
